Guest Support Supervisor · GoHighLevel Certified Admin · AI Operations Builder
Results-driven CX leader with 2+ years of accelerated growth across 8 distinct roles at HL Pro Tools. Founded a department from zero, generated $576K+ in recurring revenue, drove $150K+ in a single launch, and builds AI systems that multiply team output — all remotely from Multan, Pakistan.
I'm a 21-year-old professional from Multan, Pakistan, serving as Guest Support Supervisor at HL Pro Tools (Baam) — the operational backbone of an entire support floor covering chat, video calls, tickets, and email.
In just over 2 years I progressed through 8 distinct roles — from Chat Specialist to Supervisor — while concurrently founding a department that didn't exist, supervising a $150K+ product launch, managing a sales conversion team, and building AI tools that multiply output without adding headcount.
I'm also studying BSc Computer Science at NCBA&E and applying everything I learn directly on the job — from prompt engineering to no-code automation to building internal tools with Claude and Zapier.
8 distinct roles in 2+ years — from Chat Specialist to Supervisor, with $576K+ in revenue founded along the way.
Every role, achievement, metric and tool — in one document.
Leadership depth, platform mastery and AI capability — a rare combination.
I don't just use AI — I build with it. Using the Claude API alongside GoHighLevel's automation engine, I create tools that make support teams faster, smarter and more consistent.
My builds include internal operation dashboards, response-drafting assistants, QCA audit helpers and prompt-engineered call briefs — tools that reduced handle time and absorbed unprecedented call volume without sacrificing quality.
AI is my force multiplier. Combined with strong SOPs, leadership discipline and clear metrics, it's how I take CX operations beyond what conventional teams deliver.
Custom tools built with the Claude API to automate and assist support workflows.
Multi-step workflow automations that run 24/7 without human intervention.
AI response templates that reduced handle time across a live support floor.
CRM automation & AI scoring that prioritised highest-conversion prospects.
GoHighLevel projects delivered for clients across the US, UK and beyond.
Multi-step GHL automations — lead nurturing, appointment booking, SMS/email follow-up sequences and full pipeline management via A2P and LC Email. Built to run 24/7 with zero manual input.
End-to-end migrations between GHL agencies — preserving funnels, contacts, workflows, automations and custom values. 100+ complex migrations with zero data loss for US and UK agencies.
Conversion-optimised funnels, landing pages and full websites inside GHL. Integrated Shopify stores, calendar booking and CRM pipelines into complete live business operations.
AI tools using the Claude API — internal dashboards, response-drafting assistants, QCA audit helpers and workflow bots that reduce handle time and improve shift consistency.
Formal credentials that back up what I do every day.
Britain International College Network
Britain International School System
All credentials & roles — PDF
Milestones recognised by HL Pro Tools for performance, innovation and impact.
Earned the platform's full admin certification while actively supporting 5,000+ client accounts — verified, practical expertise across every major GHL feature set.
Recognised for launching a brand-new department generating $24K/month in recurring revenue (~$576K sustained over 2 years) with a 4.9 CSAT across 7,000+ calls — a first-of-its-kind function at HLPT.
Chat Specialist → Senior Technical Expert → Team Lead — earned on consistent CSAT performance, throughput and client-relationship outcomes. One of the fastest promotion tracks on the team.
Supervised the end-to-end Search Atlas onboarding launch — coordinating 400+ client calls in under 1.5 months while maintaining quality, generating over $150,000 in tracked launch revenue.
Direct feedback from colleagues and the clients I've supported — unedited, unfiltered.
Whether it's a GHL build, a support-ops challenge, an AI tool project or a new opportunity — book a call and let's explore what's possible.